Privacy Policy

1. Who we are

This Privacy Policy describes how Savino Insurance Group (“Savino Insurance Group,” “we,” “us,” or “our”) handles information when you visit our website, submit forms, call, text, or email us. Our contact details appear at the end of this policy.

2. Information we collect

Depending on how you interact with us, we may collect:

• Contact and quote information: name, email address, phone number, ZIP code, and similar details you submit through our website forms.
• Communications content: messages you send by email, SMS, or phone, and notes from conversations needed to provide quotes and service.
• Technical data: IP address, device/browser type, general location derived from IP, pages viewed, and timestamps—often collected via cookies or similar technologies.
• Referral or employment information: details you submit on referral or careers forms.

Please do not submit highly sensitive health information through unsecured website forms unless we explicitly direct you to a compliant, secure intake process.

3. How we use information

We use information to:

• Respond to quote requests and provide licensed insurance guidance;
• Contact you by phone, text, or email consistent with your consent and applicable law;
• Verify eligibility, prepare applications, and service policies you purchase;
• Improve our website, prevent fraud, and protect security; and
• Comply with legal obligations and defend our rights.

4. SMS and telephone communications

If you opt in to receive calls or texts, we may use automated technology where permitted. Message and data rates may apply. You can revoke consent or opt out of marketing texts using instructions we provide (for example, replying STOP where supported). Transactional messages about your request may still be sent where allowed without additional consent.

5. How we share information

We may share information with:

• Insurance carriers and administrators to obtain quotes, illustrations, and enrollments;
• Service providers that help us operate our website, CRM, scheduling, analytics, or communications;
• Professional advisors (such as attorneys or accountants) when needed; and
• Law enforcement or regulators when required by law or to protect rights and safety.

We do not sell your personal information for money. Some laws define “sale” broadly; we aim to honor opt-out rights where applicable.

6. Cookies and analytics

We may use cookies and similar technologies to remember preferences, measure site performance, and understand traffic patterns. You can control cookies through your browser settings. Disabling cookies may limit certain features.

7. Retention

We retain information as long as needed to fulfill the purposes described here, comply with legal and carrier obligations, resolve disputes, and enforce agreements. Retention periods can vary based on record type and jurisdiction.

8. Security

We use reasonable administrative, technical, and organizational safeguards designed to protect information. No method of transmission or storage is completely secure; we cannot guarantee absolute security.

9. Your choices and regional rights

Depending on where you live, you may have rights to access, correct, delete, or restrict certain processing of personal information, or to appeal decisions. To submit a request, contact us using the information below. We may need to verify your identity before responding.

10. Children

Our services are not directed to children under 16, and we do not knowingly collect personal information from children. If you believe we collected information from a child, contact us and we will take appropriate steps to delete it.

11. Changes

We may update this Privacy Policy from time to time. We will post the updated version on this page and revise the “Last updated” date. Material changes may require additional notice where required by law.

12. Contact

Questions about this policy: email savino@savinoinsurance.com or call +1 (904) 865-7508.

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