Note for publication: This policy is written to reflect common insurance-agency website practices. It is not a substitute for legal advice. Have qualified counsel review and tailor it to your actual data flows, carriers, CRM (for example GoHighLevel), call recording, texting platforms, and state-specific requirements.
1. Who we are
This Privacy Policy describes how Savino Insurance Group (“Savino Insurance Group,” “we,” “us,” or “our”) handles information when you visit our website, submit forms, call, text, or email us, or use our mobile application. Our contact details appear at the end of this policy.
2. Information we collect
Depending on how you interact with us, we may collect:
- Contact and quote information: name, email address, phone number, ZIP code, and similar details you submit through our website forms.
- Communications content: messages you send by email, SMS, or phone, and notes from conversations needed to provide quotes and service.
- Technical data: IP address, device/browser type, general location derived from IP, pages viewed, and timestamps—often collected via cookies or similar technologies.
- Referral or employment information: details you submit on referral or careers forms.
Please do not submit highly sensitive health information through unsecured website forms unless we explicitly direct you to a compliant, secure intake process.
3. How we use information
We use information to:
- Respond to quote requests and provide licensed insurance guidance;
- Contact you by phone, text, or email consistent with your consent and applicable law;
- Verify eligibility, prepare applications, and service policies you purchase;
- Improve our website, prevent fraud, and protect security; and
- Comply with legal obligations and defend our rights.
4. SMS and telephone communications
If you opt in to receive calls or texts, we may use automated technology where permitted. Message and data rates may apply. You can revoke consent or opt out of marketing texts using instructions we provide (for example, replying STOP where supported). Transactional messages about your request may still be sent where allowed without additional consent.
5. How we share information
We may share information with:
- Insurance carriers and administrators to obtain quotes, illustrations, and enrollments;
- Service providers that help us operate our website, CRM, scheduling, analytics, or communications;
- Professional advisors (such as attorneys or accountants) when needed; and
- Law enforcement or regulators when required by law or to protect rights and safety.
Service providers may process information on our behalf for purposes such as hosting, authentication, application functionality, security, diagnostics, analytics, scheduling, CRM, and communications. These providers are not authorized to use information provided to them for our services for their own cross-app advertising purposes.
We do not sell your personal information for money. Some laws define “sale” broadly; we aim to honor opt-out rights where applicable.
6. Cookies and analytics
Our website may use cookies and similar technologies to remember preferences, measure site performance, and understand traffic patterns. You can control cookies through your browser settings. Disabling cookies may limit certain features.
The mobile application is separate from the website and does not use third-party advertising services to track users for targeted advertising.
7. Mobile App Privacy and Tracking
Our mobile application does not use third-party advertising services such as AdMob to display advertisements or to track users for advertising purposes.
The current version of our mobile application does not use Google AdMob or other third-party advertising SDKs to display advertisements or perform advertising-related tracking.
The current version of our mobile application does not use personal information for cross-app or cross-company tracking for targeted advertising. We do not sell personal information for advertising purposes.
The application may process limited technical, diagnostic, security, or service-related information when necessary to operate, maintain, secure, troubleshoot, and improve the application. The types of information processed depend on the services and features you use and may include information such as device information, crash or diagnostic information, and application interaction information. Such information is not used by us for cross-app advertising tracking.
The application or its service providers may process technical identifiers or device-related information when necessary for authentication, security, diagnostics, notifications, fraud prevention, or application functionality. These identifiers are not used by us for cross-app advertising tracking.
8. Retention
We retain information as long as needed to fulfill the purposes described here, comply with legal and carrier obligations, resolve disputes, and enforce agreements. Retention periods can vary based on record type and jurisdiction.
9. Security
We use reasonable administrative, technical, and organizational safeguards designed to protect information. No method of transmission or storage is completely secure; we cannot guarantee absolute security.
10. Your choices and regional rights
Depending on where you live, you may have rights to access, correct, delete, or restrict certain processing of personal information, or to appeal decisions. To submit a request, contact us using the information below. We may need to verify your identity before responding.
11. Children
Our services are not directed to children under 16, and we do not knowingly collect personal information from children. If you believe we collected information from a child, contact us and we will take appropriate steps to delete it.
12. Changes
We may update this Privacy Policy from time to time. We will post the updated version on this page and revise the “Last updated” date. Material changes may require additional notice where required by law.
13. Contact
Questions about this policy: email savino@savinoinsurance.com or call +1 (904) 865-7508.